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   Home » Art Gallery Store » Frequently Asked Questions Sunday 19 May, 2013  

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Frequently Asked Question

1. Tell me more about your ArtWorks. Are these originals?
2. Do I have to pay for the shipping?
3. How long will I have to wait for my ArtWork(s)?
4. What if I don't like the ArtWork(s) when I receive it?
5. Can I cancel an order?

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1. Tell me more about your ArtWorks. Are these originals?
Yes, all the ArtWorks displayed on e-BUYART.com are originals and signed by talented contemporary artists from all over the world. We only exhibit professional artists.

2. Do I have to pay for the shipping?
No, we ship for free (except sculpture). Once you have selected which ArtWork(s) you would like to buy, we will ship them to you via DHL, UPS, TNT or FedEx.

3. How long will I have to wait for my ArtWork(s)?
Most ArtWorks are shipped with DHL, UPS, TNT or FedEx within 48 hours of receipt of your order. Once the order leaves our location, the delivery time from Artist to your country usually ranges from 1-2 weeks.

4. What if I don't like the ArtWork when I receive it?
e-BUYART.com has a five (5) Days Money Back Guarantee. We try to do everything possible for our clients to be pleased with their purchases and our service. The opportunity of possible refund or exchange of the ArtWork(s) you haven't liked is made exactly for this purpose. A five (5) days return policy makes your purchase at e-BUYART.com completely risk free. If for any reason, you are not absolutely satisfied with your purchase, you may return it for a full refund, by notifying us within 5 days of your receipt of the ArtWork(s). The ArtWork(s) must be received in the same undamaged condition as it was sent. Please let us know if you would like to return the ArtWork(s), you can contact us here.

5. Can I cancel an order?
Yes, you can cancel an order only if we do not have shipped it to your mail address. Please note that we ship the ArtWork(s) in 48 hours of receipt of your order. If the ArtWork(s) was shipped, you have to wait to receive it and then to return it for a full refund.

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